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2 ans d'experience

Competences

Front Desk Management Concierge Services Team Supervision Staff Scheduling New Hire Training Resident Relations Complaint Resolution Move‑In/Out Coordination Utility Billing Administration Property Management Systems (PMS) Work Order & Facility Issue Tracking Customer Service Communication Problem Solving Multilingual Support

Experience

Building Receptionist

Inaya Facility Management

2024-04 -

Directed all front‑desk activity by screening calls and greeting visitors, ensuring instant response to maintain seamless building access. Managed move‑in and move‑out processes, processing NOC work permits and coordinating DEWA and chiller billings for error‑free utility transitions. Acted as primary liaison between management, maintenance, and housekeeping, logging complaints and driving swift resolutions to uphold property standards.

Team Leader Concierge

Aldar / Provis Real Estate

2023-01 - 2024-12

Supervised a 24‑person concierge team across morning and night shifts, guaranteeing consistent service delivery and full shift coverage. Orchestrated monthly staff rotas by balancing shift preferences with operational demands, ensuring optimal staffing levels. Onboarded and trained new concierge hires through clear protocol briefings, accelerating team readiness and service consistency.

Concierge

Aldar / Provis Real Estate

2022-01 - 2024-12

Welcomed residents and guests with a professional demeanor, creating a positive first impression and fostering a hospitable atmosphere. Enforced building policies, ensuring compliance with rules and regulations for security and order. Provided personalized local insights on building amenities and nearby attractions, enhancing resident and guest experience.

Langues

English

fluent

Tagalog