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Competences
Experience
Restaurant Supervisor
Falla Restaurant, Dubai
2023-08 -
Ensures excellent customer service and resolves guest concerns professionally. Oversees daily operations, including opening and closing procedures, and prepares end‑of‑day operation reports covering sales, inventory issues and incidents. Leads, motivates and supports staff during shifts, acts as Manager on Duty in the manager’s absence, and monitors staff performance and productivity while maintaining food safety and hygiene standards.
Restaurant Team Leader
Falla Restaurant – Italian & American Cuisine, Sharjah/Dubai Branches
2023-08 -
Supervises, trains and mentors restaurant staff to ensure smooth daily operations and top‑quality service. Manages table service, handles online orders from Talabat, Noon and Deliveroo, and coordinates with kitchen and bar during peak times. Oversees staff compliance with policies, health and safety regulations, inventory control and cash handling, often relieving the manager to keep operations running seamlessly.
Senior Waitress
Via Toledo Italian Restaurant – JBR Marina, Dubai
2022-05 - 2023-07
Managed cash register transactions, processed payments and resolved customer complaints. Produced daily and monthly sales reports for accounts, handled reservations and prioritized client seating. Tracked transactions on the balance sheet, managed purchase returns, encoded new menu items and pricing, and coordinated procurement of ingredients and supplies.
Senior Waitress cum Cashier
Arabian Tea House Café & Restaurant – Bur Dubai
2018-11 -
Handled customer transactions using cash registers, collected payments and addressed complaints. Managed reservations, prepared sales reports, maintained inventory levels, and processed purchase returns. Assisted in promotional event organization, greeted visitors, and managed incoming phone calls, ensuring smooth front‑desk operations.
Langues
English
fluent
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