Account Manager – Financial Institutions (CEMAC Region)

About the role

The Account Manager will be responsible for managing and expanding a portfolio of strategic financial‑institution clients—including banks and micro‑finance organisations—across the CEMAC region. Based in Cameroon, the role focuses on driving recurring revenue, identifying growth opportunities, and building long‑term partnerships in a fast‑evolving market.

Key responsibilities

• Develop and nurture relationships with key stakeholders (CIOs, CTOs, business heads, executive management) at client organisations.
• Identify and execute cross‑sell and up‑sell opportunities for core banking, digital banking, data/AI platforms and related services.
• Lead the full sales cycle: prospecting, qualification, proposal, negotiation and closing.
• Manage commercial negotiations, contract renewals, pricing, licensing and maintenance agreements.
• Monitor invoicing, ensure timely payments and handle sensitive commercial situations.
• Maintain up‑to‑date knowledge of regional banking regulations (COBAC, BEAC) and market trends.
• Collaborate with Delivery, Support, Product and Marketing teams to ensure consistent customer experience.
• Maintain accurate pipeline data in Salesforce and provide regular forecasts and performance reports.

Required profile

• Excellent communication and negotiation abilities in multicultural environments.
• Proven experience engaging C‑level executives and selling complex software solutions with long sales cycles.
• Background in banking, micro‑finance or related financial services preferred.
• Strong understanding of regional regulatory and operational constraints.

Required skills

• Salesforce (CRM) for pipeline and account management.