Chief Operating Officer (COO) – Operations & Supply Chain

About the role

The Chief Operating Officer (COO) will lead end‑to‑end operations with a strong focus on supplier management, sales operations, and distribution management. The role ensures seamless coordination across procurement, sales channels, and logistics to drive revenue growth, service excellence, and scalable operations.

Key responsibilities

• Develop and manage strategic relationships with key suppliers and vendors; negotiate contracts, pricing, and service‑level agreements.
• Oversee sales operations, channel performance, and revenue execution; set sales KPIs and improve conversion efficiency.
• Manage and optimise distribution networks, warehouses, and logistics partners to ensure timely order fulfilment and inventory accuracy.
• Translate corporate strategy into executable operational plans; drive efficiency, productivity, and cost optimisation.
• Implement corporate strategy with the CEO and leadership team; track performance against KPIs and lead corrective actions.
• Support budgeting, forecasting, and cost‑control initiatives; improve working capital through inventory and supply‑chain optimisation.
• Lead and develop senior operational, sales, and supply‑chain teams; manage key stakeholders including distributors, suppliers, and partners.

Required profile

• Bachelor’s degree in Business Administration, Engineering, Finance or related field (MBA preferred).
• Proven experience as COO, Operations Director, or senior operations leader.
• Strong understanding of multi‑business or holding‑company structures.
• Experience in generic medicine import, export and distribution operations, with exposure to pharmaceutical supply‑chain and regulatory coordination.
• Experience managing suppliers, principals, and international manufacturers.
• Ability to manage multi‑location operations and cross‑border activities.

Required skills

• Inventory planning
• Demand forecasting
• Cold‑chain logistics compliance
• Supplier management
• Procurement
• Sales operations
• Distribution network optimisation