Content Moderator (Trust & Safety Specialist)

About the role

We are looking for a remote Content Moderator (Trust & Safety Specialist) to help keep our platform safe and welcoming. You will review user‑generated text, images and videos, applying our policies and escalating emerging threats.

Key responsibilities

• Review and act on reported content across text, image and video formats, focusing on high‑priority queues and edge cases.
• Monitor daily queues to detect new abuse patterns and promptly inform the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a high accuracy rate (95%+) on moderation decisions and participate in calibration sessions.
• Investigate removal or suspension cases and make fair reinstatement determinations.
• Serve as a designated responder during “red‑alert” events such as graphic live streams or coordinated harassment campaigns.

Required profile

• Minimum 2 years experience in content moderation, trust & safety, or community management for a major tech/social media platform.
• Strong emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional cultural nuances and the ability to differentiate hate speech from protected speech.
• Ability to sustain focus and accuracy while processing 80‑100+ content pieces per hour.

Required skills

• Proficiency with moderation platforms such as Hive, Besedo and Salesforce.
• Competence in Google Workspace.