Director, Customer Success

About the role

Conga is seeking a Director of Customer Success to lead a high‑performing team of Enterprise and Strategic Customer Success Managers. You will partner with Fortune 100, 200 and 500 customers, ensuring they achieve measurable outcomes that drive revenue growth.

Key responsibilities

• Lead, coach, and develop a team of tenured CSMs across multiple locations.
• Own a portfolio of large, complex SaaS accounts and drive verified business outcomes.
• Design and execute strategic playbooks tailored for enterprise‑level customers.
• Collaborate with senior leadership to align customer success initiatives with revenue targets.
• Continuously improve processes and frameworks to deliver consistent, measurable results.

Required profile

• 10+ years managing high‑value, complex books of business in a SaaS environment.
• Proven track record of building and scaling high‑performing Customer Success teams.
• Experience working with Fortune 100‑500 companies and understanding enterprise dynamics.
• Strong analytical mindset with the ability to measure outcomes accurately.

Required skills

• Leadership and coaching expertise.
• Strategic planning and execution for enterprise customers.
• Data‑driven decision making and outcome measurement.