Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this position you will communicate with customers via chat and email, delivering clear, helpful assistance and ensuring a smooth experience.

Key responsibilities

• Provide timely, professional support in French and English through chat and email.
• Assist customers with inquiries, orders, and general concerns.
• Troubleshoot issues and deliver accurate, written solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to uphold consistent, high‑quality service.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent written and reading comprehension in French and English.
• Minimum 1 year of customer service experience (e‑commerce experience a plus).
• Strong written communication, attention to detail, and ability to manage multiple conversations.
• Organized, reliable, and proactive with a solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental coverage or monthly health stipend.
• Holiday bonuses and opportunities for career growth.