Customer Service and Sales Manager

About the role

The Customer Service and Sales Manager will lead a flexible‑workspace centre, acting as the owner of its performance and growth. You will combine customer‑centric service with proactive sales to meet and exceed quarterly targets while fostering a community of brand ambassadors.

Key responsibilities

• Oversee all on‑site operations, ensuring a high‑quality workspace environment.
• Generate new business and upsell existing customers to achieve sales targets.
• Conduct tours for prospective clients and convert interest into contracts.
• Resolve day‑to‑day challenges, maintaining a seamless customer experience.
• Drive team performance through coaching, motivation, and ownership.

Required profile

• Proven experience meeting sales targets while leading a small, close‑knit team.
• Background in managing a flexible‑workspace centre, retail store, restaurant, or similar customer‑focused site.
• Demonstrated ability to build a sales pipeline and close deals consistently.
• Strong passion for customer service, high drive, and resilience in the face of obstacles.

Required skills

What we offer

• Fun, challenging, and rewarding career path with clear promotion prospects.
• Comprehensive induction training and ongoing learning development.
• Generous quarterly commission incentives and flexible working hours.
• Access to personalised workplace benefits supporting mental, physical, and financial wellbeing.