French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global team. You will interact with customers from French‑ and English‑speaking regions via voice calls and live chat, delivering friendly and professional assistance.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot customer issues and guide them step‑by‑step to resolution.
• Log all interactions precisely in our CRM system.
• Identify trends, share feedback, and help improve processes.
• Collaborate with teammates to stay aligned on priorities.
• Represent the brand with professionalism and patience.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.
• Experience with tools such as Gorgias, Zendesk, or Shopify is advantageous.

Required skills

• Gorgias
• Zendesk
• Shopify

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Supportive team focused on growth and accountability.