French-Speaking Customer Support Specialist

About the role

We are seeking a bilingual French-English Customer Support Specialist to join our remote-first team. You will be the first point of contact for French-speaking customers, providing assistance via phone, live chat, and email while delivering friendly, efficient service.

Key responsibilities

• Deliver top-tier support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective resolutions with a customer-first mindset.
• Build strong relationships through clear and empathetic communication.
• Collaborate with teammates to ensure consistent, high-quality service.
• Provide feedback on tools and processes to drive continuous improvement.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and verbal.
• Calm and solution-focused under pressure.
• Familiarity with e-commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Experience with CRM platforms.

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal time.
• Monthly health stipend.
• Performance-based bonuses.
• Fully remote, permanent work-from-home setup.