French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fast‑paced, remote‑first team. You will be the first point of contact for French‑speaking customers, providing assistance through voice calls, live chat, and email while upholding our high standards of professionalism and care.

Key responsibilities

• Deliver top‑tier support in both French and English via voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in French and English, both written and spoken.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.
• Experience with bilingual support is advantageous.

Required skills

• Gorgias
• Zendesk
• Shopify

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.