IT Officer – Global Support

About the role

The International NGO Safety Organisation (INSO) is seeking a proactive IT Officer to provide global support for its Francophone country operations. This field‑connected position blends remote assistance with on‑site deployments, ensuring that humanitarian teams have reliable, secure IT services wherever they work.

Key responsibilities

• Deliver remote and on‑site IT support for Microsoft 365, Windows, hardware and connectivity issues.
• Travel to country offices to implement IT projects, verify compliance and standardise infrastructure.
• Manage Microsoft 365 services including SharePoint, Entra ID, Intune and Exchange Online.
• Conduct IT onboarding and training sessions in French and English.
• Promote cybersecurity awareness and enforce best practices.
• Serve as the liaison between HQ IT and field teams to align systems with INSO standards.

Required profile

• 2–4 years of professional IT support experience.
• Experience in humanitarian, NGO or multi‑country remote environments (preferred).
• Strong knowledge of the Microsoft ecosystem (M365, Intune, SharePoint, Entra ID).
• Good understanding of cybersecurity and network troubleshooting.
• Willingness to travel frequently across field locations.
• Fluent in French and English, both written and spoken.
• IT‑related degree or equivalent practical experience.

Required skills

• Microsoft 365
• SharePoint
• Entra ID
• Intune
• Exchange Online
• Windows operating system
• Network troubleshooting
• Cybersecurity fundamentals