Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in both French and English. You will handle voice calls and live‑chat interactions, turning inquiries and issues into positive experiences while working from your own home office.

Key responsibilities

• Provide timely, friendly support via phone and chat in French and English.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document every interaction in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and empathy.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Comfortable working independently in a quiet, dedicated workspace.
• Reliable internet connection (minimum 25 Mbps) and a laptop/desktop with an i5 processor or higher.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key performance indicators.
• A team culture that values growth, accountability, and connection.