Student Success Coordinator - French Stream

About the role

High School Gate (HSG) is an online private adult high school offering a flexible, competency-based program to learners aged 18 and above, delivered through English and Arabic pathways. The Student Success Coordinator – French Stream is a full-time remote position focused on supporting adult learners enrolled in the French-language stream. The role provides individualized academic guidance, monitors student progress and reaches out proactively to learners who may need extra support.

Key responsibilities

• Foster student engagement through regular check-ins, virtual meetings and group sessions.
• Help learners navigate program requirements, deadlines and graduation pathways.
• Collaborate with educators and support staff to address student needs and refer learners to appropriate resources.
• Maintain accurate records of student interactions and outcomes.
• Share feedback and suggest improvements to help continuously improve student services and support initiatives that strengthen learner success and retention.

Required profile

• Background in education, counseling or student support services, with an understanding of adult learning principles.
• Experience promoting student engagement and motivation, including organizing activities that encourage participation and persistence.
• Capacity to support student leadership development and empower learners to take ownership of their educational and career goals.
• Bachelor's degree in education, social sciences, counseling or a related field preferred; relevant experience working with adult learners is highly valued.
• Demonstrated cultural sensitivity and commitment to equitable, inclusive and non-discriminatory educational practices.

Required skills

• Strong interpersonal skills and effective communication in French and English, including clear written and verbal communication in virtual environments.
• Strong organizational and time management skills, able to manage multiple students and tasks remotely.
• Comfort with online learning platforms, student information systems and digital communication tools.