Welcome Officer

About the role

The Welcome Officer is the first point of contact for visitors, parents, vendors and staff at an Enko Education school. This role ensures a professional, secure, and welcoming environment while supporting administrative and operational teams.

Key responsibilities

• Greet and check‑in visitors, clients and vendors, issue badges and manage visitor logs.
• Answer and route incoming phone calls, filter inquiries and handle mail, packages and deliveries.
• Enforce security procedures, NDAs and access‑control protocols.
• Maintain a clean, presentable reception area, waiting lounges and meeting rooms, stocked with refreshments and information.
• Coordinate conference‑room bookings, schedule appointments and set up AV equipment or catering for meetings.
• Provide administrative support to AM and Operations teams, including admission exam assistance, badging, expense reporting and supply inventory tracking.

Required profile

• High school diploma required; associate or bachelor’s degree in Communications, Hospitality or Business Administration preferred.
• 1–3 years of experience in front‑desk, hospitality, customer service or receptionist roles.
• Excellent verbal communication, professional demeanor and strong multitasking abilities.
• High level of discretion, confidentiality and problem‑solving under pressure.

Required skills

• Proficiency with Microsoft Word and Excel (MS Office suite).
• Experience using multi‑line telephone systems.