French-English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will act as the primary point of contact for French‑speaking customers, delivering assistance via phone and live chat while reinforcing trust in our brand.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of inquiries.
• Troubleshoot issues calmly and deliver effective solutions.
• Document all interactions accurately to ensure seamless follow‑up.
• Share customer feedback to help improve processes and products.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with Zendesk, Gorgias, or Shopify support platforms.

What we offer

• Permanent remote employment with full‑time flexibility.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication, and professional growth.