French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via voice calls and live chat, providing clear, friendly, and professional assistance in both languages.

Key responsibilities

• Deliver timely and accurate support in French and English through calls and chat.
• Troubleshoot customer issues step‑by‑step and guide them to resolution.
• Log all interactions in the ticketing system and maintain detailed records.
• Identify recurring trends, share feedback, and help improve support processes.
• Collaborate with teammates to stay aligned on priorities and product updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent remote work – you can work from anywhere.
• Competitive pay with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• A supportive team that values growth, accountability, and human connection.