Customer Relations / Data Analyst

About the role

Yellow Factoring helps SMEs in Cameroon and the wider CEMAC region access immediate cash flow through digital solutions that mobilise receivables. This full-time, onsite role in Douala combines customer relationship management and data analysis to support the company's digital platform and commercial activities. The person manages and updates customer and prospect information in eSauti, answers enquiries, tracks leads and prepares reports and dashboards.

Key responsibilities

• Manage and regularly update customer and prospect records in eSauti, keeping data accurate and complete
• Handle customer enquiries and explain the services and platform
• Monitor customer relationships, follow up requests and support customer retention
• Track leads, customer activity and commercial receivables mobilisation operations
• Analyse customer and commercial data to identify trends, opportunities and areas needing attention
• Prepare regular reports, summaries and dashboards for management and internal teams
• Monitor customer feedback, identify recurring issues and document procedures to improve processes
• Support commercial and marketing teams with reliable data and insights

Required profile

• Bilingual French and English, able to communicate clearly and professionally in both
• Strong analytical skills and good organisational skills, with attention to detail
• Previous experience in customer relations, data analysis, reporting or a related role is desirable
• A degree in statistics, economics, data analysis, business administration or a related field is an advantage

Required skills

• Proficiency in Microsoft Excel or Google Sheets
• Familiarity with CRM platforms, digital tools or customer relationship management systems is an advantage
• Familiarity with data visualisation and business intelligence tools is an advantage