Digital Health and eLMIS Officer

About the role

The Digital Health and eLMIS Officer provides hands-on technical and operational support to Management Sciences for Health (MSH) in Cameroon for the implementation, use and continuous improvement of approved digital health and supply chain information systems. The role supports reliable system operation, timely and accurate logistics data, and better availability and management of health commodities. It works with project technical teams, government counterparts, health facilities, implementing partners and technology providers.

Key responsibilities

• Digital health and eLMIS implementation support: document business processes, requirements, workflows and data needs; support configuration, deployment, upgrades, user acceptance testing and validation; track adoption and risks; maintain implementation plans, SOPs, user guides and job aids.
• Systems integration, operations and user support: first-line support, incident logging and escalation, data exchange testing, user account and master data administration, routine system checks, and IT support as focal point for the MSH country office and RISE project.
• Data quality, reporting and use: review completeness, accuracy and timeliness of eLMIS data, reconcile records with source documents, build reports and dashboards, analyze data for stock risks and reporting gaps, and contribute to project reports and presentations.
• Capacity strengthening and coordination: plan and run trainings and coaching, coordinate with stakeholders, collect feedback, prepare activity updates and field reports, and comply with MSH policies, donor requirements and safeguarding standards.

Required profile

• Bachelor's degree in health informatics, computer science, information systems, public health, supply chain management, data science or a related field; a master's degree or equivalent professional training is preferred.
• Four to six years of experience implementing or supporting digital health, health information or eLMIS systems with a bachelor's degree, or at least two years with a master's degree.
• Experience supporting public health programs, government counterparts, health facilities or donor-funded projects in Cameroon is preferred.
• Excellent oral and written communication in English and French.

Required skills

• Practical knowledge of digital health and eLMIS implementation, user support, system testing, data management and issue resolution.
• Familiarity with eLMIS, DHIS2, ERP systems or comparable platforms.
• Strong Microsoft Office skills, especially Excel; data visualization or reporting tools are an advantage.
• Facilitation, training, communication, coordination and problem-solving skills.