Field Officer - Agent Network Management, Yaoundé

About the role

Wave is looking for field officers to manage product rollouts in Cameroon, based in Yaoundé. The role covers representing Wave, overseeing distribution and marketing, recruiting and onboarding users, and conducting interviews about their needs and concerns regarding money transfers and financial services.

Key responsibilities

• Identify and build a local agent network, ensuring agents are fully trained on the application, contract terms, rebalancing options and fraud management.
• Recruit target users and onboard them on Wave products.
• Collaborate with field officers in other locations to promote adoption of Wave products.
• Ensure agent quality, compliance with legal and policy requirements, proper branding and equipment, and monitor cash and float availability at agent locations.
• Manage risk through routine visits, report emerging issues and assess agent performance.
• Close underperforming agents, recover Wave items and equipment, and remove branding material.
• Act as the main contact for agencies acquiring Wave products in the territory and champion good customer service among distributors and agents.

Required profile

• Fluent French, ideally with a good command of another local language; medium English level.
• At least 2 years of relevant experience, including managing an agent network in Cameroon and at least 1 year managing field-based teams.
• Familiarity with at least one of the regions covered.
• Work authorization in Cameroon is required.

Required skills

• Comfortable using Excel and onboarding new tools.
• Detail-oriented, proactive communicator, able to work independently and in a team.

What we offer

• 6-month fixed-term contract.
• Health insurance for yourself and your dependents.
• Airtime reimbursement and food allowance.

To apply, candidates complete the application form and upload an English resume and a cover letter explaining their interest in Wave and the role.