French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering clear information and solutions through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues and calmly deliver effective solutions.
• Document all interactions accurately to ensure seamless service continuity.
• Share customer feedback and insights to help improve processes and products.
• Collaborate with the remote team, staying aligned on goals and priorities.

Required profile

• Full fluency in French and English, written and spoken.
• At least 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact centre.
• Patient, detail‑oriented and able to work independently.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote work with full‑time hours.
• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture that values fairness, open communication and professional growth.