NOC Operator – Network Monitoring

About the role

It is an exciting time to join IHS Towers as a NOC Operator. You will support the Network Operations Center by monitoring network performance, diagnosing faults and ensuring rapid corrective actions. The role works on a shift basis to provide 24/7 coverage.

Key responsibilities

• Monitor network nodes and power systems 24/7, using remote monitoring tools to detect faults.
• Escalate incidents according to SLA and create, update, and close tickets with logical reasons.
• Inform field supervisors and maintenance contractors of faults and track corrective actions until resolution.
• Prepare hourly or daily breakdown reports in Word and Excel.
• Control site access, refuelling, network changes and maintenance activities.
• Communicate regularly with the Team Leader, field support engineers and customers regarding incident status.

Required profile

• Bachelor’s degree in Electrical/Electronic Engineering, Computer Engineering, Telecom Engineering or Computer Science.
• 1‑2 years of experience in a NOC or similar network monitoring environment.
• Strong understanding of network fault response, power uptime and ticket closure processes.
• Good oral and written communication and customer‑service orientation.

Required skills

• Proficiency with MS Word, Excel, PowerPoint, Outlook and Visio.
• Experience using network monitoring and ticketing tools.