People Manager

About the role

TLScontact, founded in 2007 and part of the Teleperformance Group, provides visa and consular services to governments worldwide through 150 visa application centres in 90 countries. It is looking for a People Manager to lead HR strategy and people management across the country, reporting to management.

Key responsibilities

• Implement HR strategies and initiatives aligned with the overall business strategy, and develop and monitor HR systems, tactics and procedures across the country.
• Bridge management and employee relations by addressing demands, grievances and other challenges.
• Manage the local recruitment and selection process.
• Support current and future business needs through development, engagement and motivation initiatives.
• Nurture a positive working environment and oversee a performance appraisal system that drives high performance.
• Maintain the pay plan and benefits program, assess training needs and monitor training programs.
• Report to management with HR metrics and ensure legal compliance in HR management.
• Develop and manage HR team members.

Required profile

• 3 to 4 years of proven experience as an HR Manager.
• Degree in Human Resources or a related field.
• In-depth knowledge of local labour law and HR best practices.
• Ability to build and manage relationships at all levels of the company.

Required skills

• Demonstrable experience with HR metrics.
• Knowledge of HR systems and databases.
• Leadership and strategy-building skills.
• Excellent active listening, negotiation and communication skills in French and English.

The role is multisite and may require travel to other cities and countries; flexibility to travel is required. Applications are submitted by sending an updated resume, reviewed on a rolling basis.