Sales Administration Officer

About the role

The Sales Administration Officer will ensure smooth processing of customer orders for equipment used in public works, mining and transport. Working closely with sales, purchasing, logistics and finance teams, you will act as the central point of contact for order administration and customer communication.

Key responsibilities

• Verify incoming order documents and record orders in the ERP system.
• Confirm customer orders, generate invoices, and monitor payments in collaboration with finance.
• Maintain up‑to‑date order information in the ERP and generate purchase requests as needed.
• Provide regular status updates to customers on order progress and logistics.
• Coordinate with purchasing, logistics, finance and sales stakeholders to ensure timely order fulfillment.
• Prepare export documentation, including letters of credit and customer requests.
• Escalate issues or bottlenecks to management and maintain strong client relationships.

Required profile

• HSC+ Diploma in Business or equivalent.
• 2‑3 years of experience in a similar sales administration or order processing role.
• Good command of English and French.
• Experience working in international organisations and with remote teams.

Required skills

• Proficiency with ERP systems.

What we offer

• Permanent contract with a competitive salary.
• Additional benefits package.
• Opportunity to work in a family‑owned, internationally active company.
• Extensive training and career development possibilities.