Senior Protection Caseworker (G6)

About the role

IOM's mission in the Central African Republic (CAR) is seeking a Senior Protection Caseworker (G6) to report directly to the Migrant Protection Officer and to the overall supervision of the Migrant Protection Coordinator. The role provides advanced case-management support and non-supervisory technical guidance for complex protection cases involving vulnerable migrants, including third-country nationals, returnees and migrants needing assisted voluntary return support.

Key responsibilities

• Conduct individual protection assessments, identify complex vulnerabilities, document needs and draft case-management plans
• Handle protection cases, provide follow-up and referrals, and verify continuity of assistance across legal, health, mental health and psychosocial support, family tracing, GBV and child protection services
• Share technical information and good practice with colleagues, and flag cases needing review by supervisors or specialists
• Support safe, dignified post-arrival, temporary accommodation and assisted voluntary return assistance, respecting privacy, confidentiality and the do-no-harm principle
• Liaise with Central African authorities, diplomatic and consular representations, immigration services, IOM missions and service providers
• Maintain accurate case records in IOM-approved systems, including MiMOSA, and coordinate with protection, health, MHPSS, movements, logistics, accommodation and finance colleagues
• Participate in protection coordination mechanisms in CAR, prepare case summaries and reports, and undertake duty travel as required

Required profile

• High school diploma with 6 years of experience, or a bachelor's degree in social sciences, international relations, law, human rights, psychology, social work or a related field with 4 years of relevant experience
• Progressive responsibility in protection case management, including complex cases in humanitarian or migration contexts
• Experience giving technical guidance, quality assurance or mentoring to case-management colleagues
• Experience with vulnerable migrants and coordinating referrals with government, UN, NGO and consular partners
• Fluency in French and working knowledge of English; knowledge of Sango or another CAR language is desirable

Required skills

• Advanced knowledge of IOM and inter-agency protection standards, human rights, international migration law and accountability to affected populations
• Ability to review complex cases, assess risk and give practical technical guidance
• Knowledge of MiMOSA or another approved case-management system is a strong asset
• Proficiency in Microsoft Office (Word and Excel) and digital case-management tools