Service and Spare Parts Support Admin

About the role

The Service and Spare Parts Support Admin joins Kongsberg Maritime's Global Customer Support team in Panama. You will be the primary point of contact for after‑market service quotes, invoices and billing inquiries for customers in Latin America, working closely with sales and service teams.

Key responsibilities

• Register new customers and perform due‑diligence checks on business partners and vessels.
• Prepare, issue and follow up on spare‑parts quotes, sales orders, purchase orders and invoices.
• Update the ERP system with time, expenses, parts usage and other job‑related activities.
• Collect payments, manage collections and handle billing inquiries.
• Act as the go‑to person for all customer communications except scheduling and technical troubleshooting.
• Collaborate with sales and service divisions to maximise customer satisfaction and sales potential.

Required profile

• Strong communication and collaboration skills.
• Experience in administrative or customer‑support functions, preferably in after‑market service.
• Ability to work independently and manage a dedicated portfolio of customers.

Required skills

• Proficiency with an ERP system for quoting, ordering, invoicing and reporting.

What we offer

• Opportunity to work in a global technology leader in the maritime industry.
• Collaborative environment with experienced professionals.
• Exposure to a diverse Latin American customer base.