Technical Support Consultant – Remote (Fluent English)

About the role

SupportYourApp is looking for a Technical Support Consultant who will work remotely to provide high‑quality technical assistance to its global clients. The role requires fluent English and a strong background in customer‑facing technical support within the payments ecosystem.

Key responsibilities

• Deliver technical support via email and video calls.
• Collaborate with internal teams to investigate and resolve customer issues efficiently.
• Represent the company and ensure a positive customer experience throughout the resolution process.
• Develop deep product knowledge to provide accurate guidance.
• Assist customers with customized reports and analysis using data‑visualisation tools.
• Monitor and troubleshoot connection issues using internal and external tools.
• Maintain detailed records of interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues to engineering teams when required.
• Meet KPI targets while maintaining a thorough understanding of client solutions.

Required profile

• Excellent English (C1 level) – spoken and written.
• 3‑5 years of experience in customer and technical support.
• Proven knowledge of the payments ecosystem.
• Ability to troubleshoot using databases and other technical tools.
• Strong analytical and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer with at least 8 GB RAM and a stable internet connection (minimum 45 Mbps download, 20 Mbps upload).

Required skills

• SQL
• Postman
• MongoDB
• Tableau
• Snowflake

What we offer

• Fixed schedule: Monday‑Friday, 10 AM‑6 PM GMT+3.
• Fully remote work with an inclusive international environment.
• Compensation paid in USD.
• Referral rewards and a balanced workload.
• Internal health policy and responsive leadership focused on development.
• Opportunities for self‑development and a trust‑based culture with no time‑tracking requirements.