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Cette offre a expire le 30/08/2026. Elle n'accepte plus de candidatures.
Application Support Manager – Digital Wallet Delivery
Ovations Talent Sourcing · Communauté urbaine de Douala
Description du poste
About the role
The client, a FinTech company operating in Cameroon, seeks an Application Support Manager to own end‑to‑end production support for its Enterprise Wallet Platform. This is a 5‑month contract role focused on ensuring system availability, incident management, and seamless 24/7 operations.
Key responsibilities
- Manage day‑to‑day production support across application, middleware, and integration layers.
- Drive SLA compliance, incident handling, and structured root‑cause analysis (RCA).
- Monitor application performance and transaction success rates, detecting trends to prevent customer‑impacting events.
- Coordinate platform patches, upgrades, and releases with vendors.
- Lead business continuity and disaster‑recovery testing.
- Coach and lead a team of support engineers, manage vendor SLAs, and represent the team in Change Advisory Boards.
Required profile
- 5–8 years of total IT experience, with at least 3 years in Mobile Money, Digital Wallets, or FinTech.
- Proven experience managing third‑party vendors and leading incident response in a 24/7 environment.
- Bachelor’s degree in Computer Science, IT, Engineering, or related field.
- ITIL Foundation desirable; PMP or PRINCE2 a plus.
Required skills
- Linux/Unix administration
- SQL databases – Oracle, PostgreSQL, MySQL
- Scripting and log analysis
- APM monitoring tools
- ITIL Service Management processes
- ServiceNow and Jira
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Ovations Talent Sourcing
Communauté urbaine de Douala
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