Executive Housekeeper

About the role

The Executive Housekeeper is a senior member of the shipboard management team, responsible for overseeing all housekeeping operations and leading the housekeeping crew to deliver exceptional guest experiences on board.

Key responsibilities

• Maintain cleanliness, maintenance and presentation standards across all guest areas, staterooms, balconies, corridors, officer cabins, laundry, lockers and storage spaces.
• Report to the Hotel Director and collaborate with other hotel division heads to ensure consistent brand standards.
• Lead, motivate and coach a diverse team, handling guest feedback and requests efficiently.
• Provide classroom‑style and on‑the‑job training, supporting succession planning.
• Coordinate the housekeeping schedule with shoreside support and monitor staffing needs.
• Oversee laundry operations, ensuring the Laundry Master has the tools, training and support needed.
• Manage yearly budgets for housekeeping and laundry cost centres, including consumables and revenue streams such as laundry services and floral carts.
• Drive performance against guest satisfaction scores, quality reviews, employee satisfaction, health inspections and operational audits.
• Stay informed about ship events and special functions to keep the team updated.
• Ensure cleaning equipment and supplies are maintained and that staff are trained in proper use.

Required profile

• Professional and courteous demeanor aligned with the company’s “Anchored in Excellence” philosophy.
• Proven leadership experience in a hospitality or cruise‑ship environment.
• Strong budgeting and scheduling abilities.
• Excellent communication skills for training, meetings and handover documentation.
• Ability to mentor and develop team members for future leadership roles.

Required skills