Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote team as a French‑English Customer Support Representative. You will assist customers from French‑speaking regions via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot order, product and technical issues with a solutions‑first mindset.
• Document every interaction accurately in our CRM system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads to stay aligned on priorities and brand standards.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm under pressure and focused on delivering solutions.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.
• Basic proficiency with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend and performance bonuses.
• Supportive team culture focused on growth and accountability.